My Dear Maid

Privacy Policy

Last updated: May 2026

1. Information We Collect

When you use My Dear Maid's services, we collect information necessary to provide you with an excellent experience:

  • Personal Information: Name, phone number, email address, and service address provided during booking.
  • Payment Information: Payment details processed securely through Razorpay. We do not store your card or bank details.
  • Usage Data: Browser type, device information, and interaction data collected through cookies and analytics.
  • Location Data: Approximate location used to match you with available service providers in your city.

2. How We Use Your Information

We use the information we collect to:

  • Process and fulfill your cleaning service bookings
  • Communicate booking confirmations, updates, and reminders
  • Improve our services and customer experience
  • Send promotional offers and updates (with your consent)
  • Ensure safety and security of our customers and service providers

3. Data Sharing

We do not sell your personal data. We share information only with:

  • Our assigned cleaning professionals (limited to name, address, and service details)
  • Payment processors (Razorpay) for transaction processing
  • Communication services for SMS and email notifications
  • Legal authorities when required by law

4. Data Security

We implement industry-standard security measures to protect your data, including encryption in transit and at rest, secure server infrastructure, and regular security audits. However, no method of transmission over the Internet is 100% secure.

5. Your Rights

You have the right to:

  • Access the personal information we hold about you
  • Request correction of inaccurate data
  • Request deletion of your account and associated data
  • Opt-out of marketing communications at any time

6. Cookies

We use essential cookies to maintain your session and preferences. Analytics cookies help us understand how our website is used. You can control cookie preferences through your browser settings.

7. Contact Us

For any privacy-related queries, reach out to us at our contact page or email us at privacy@mydearmaid.com.